Reference

masbro 97 Terms & Conditions Before You Join

masbro 97 Terms & Conditions explain how your account, wallet checks and lobby access work before you open an account.

Account rulesWallet checksPolicy contact
masbro 97 masbro 97 Terms & Conditions Before You Join
POLICY HELP DESK

Get Clear Answers About Your Terms

A clear support route helps you resolve a Terms & Conditions question without guessing which team to contact.

Account terms Use the account support path when you need a clause explained, want to correct…
Wallet status For DANA, OVO, GoPay or QRIS questions, open the cashier-linked support path and include…
Policy changes If you believe a term needs correction or your circumstances require a policy clarification…
CONTROLLED ACCOUNT USE

How We Apply These Account Rules

We apply the Terms & Conditions through account records, payment references and security checks rather than informal promises.

Data handling

We use the details attached to your account to manage access, confirm ownership and answer policy questions. A phone number, account ID and payment reference can connect a support request to the correct record, reducing confusion when several wallet actions are pending.

Cookie controls

Cookies may support sign-in continuity, session functions and the display of the correct account path. If you clear browser cookies, you may need to verify your account again. The Terms & Conditions still apply whether you use a mobile browser or desktop browser.

Account security

Keep your password and phone access private, and contact us if you see an account action you do not recognise. We may pause a request while ownership details are checked, including the phone verification step used before account access.

Payment evidence

A DANA, OVO, GoPay or QRIS receipt can help us match a wallet status to your account. For bank transfer or virtual account activity, retain the transfer reference until the cashier status is complete and any related question is closed.

Record retention

We keep account, support and transaction records only as long as needed for account administration, dispute handling and applicable legal duties. Retention can vary by record type, so a request should identify the account detail or transaction you want us to assess.

Change requests

To request a correction, send your account ID, the relevant Terms & Conditions heading and the exact change you seek through the account support route. We may ask for an ownership check before changing registered details or discussing protected account data.

Terms & Conditions Questions Answered

These Terms & Conditions answers address the account and payment questions we hear most often from Indonesian customers. They explain where to find the current wording, what to prepare for a support request and how local law affects access. If your situation is different, send the relevant clause and account reference through our policy support route.

You can read the current Terms & Conditions on this page before opening an account. Check the wording here whenever you need to confirm an account, wallet or access rule. If a clause remains unclear, contact support with its heading and your account ID.

Yes. The Terms & Conditions apply to deposits and payment status checks made through DANA, QRIS, OVO, GoPay, bank transfer or virtual account. Follow the cashier instructions, keep your receipt and make sure the payment route matches the account details shown.

You need to submit accurate account details and complete phone verification when it is requested before account access. Keep your login credentials private. If a verification step does not complete, contact account support rather than creating a second account.

The account rules apply whether you use a mobile browser or desktop browser. A mobile session may ask you to sign in or verify again after cookies are cleared. Use the same registered account details on each device and contact support if the session differs.

Send the relevant clause heading, your account ID and the exact correction through the account support route. We may request an ownership check before changing protected details. Do not send your password. The current policy wording remains applicable while the request is assessed.

Yes. Access and eligibility depend on local law. You should confirm that using the service is permitted where you are located before opening or continuing an account. Our Terms & Conditions cannot override a local restriction, and support can clarify the policy wording.

Contact the policy support route with your account ID and identify the data or transaction record you want us to assess. We may verify ownership first. Records can be retained where needed for account administration, dispute handling and applicable legal duties.